Privacy Policy
This Privacy Policy explains how Partners in Healthcare, Naturally (“we,” “us,” or “our”) collects, uses, shares, and protects information when you visit prescottnaturopathicdoctors.com or use our text messaging program. Last updated November 11, 2026.
This policy covers our website and text messaging. It does not replace the Notice of Privacy Practices that explains how we handle your protected health information as a patient.
1. Information we collect
Information you give us.
- Contact form: your name, email address, and the message you write.
- New patient inquiry form: your name, address, email address, your health interests and goals, how you heard about us, and anything else you choose to include.
- Newsletter sign-up: your name and email address.
- Chat widget and text messaging: your name, your mobile phone number, the messages you send us, and a record of your consent to receive text messages.
- Comments: if comments are enabled on a page, the name, email address, and website you enter, plus the comment itself.
Information collected automatically. When you visit our website, we and our service providers collect your IP address, browser type and version, device type, the pages you view, the website that referred you, and the date and time of your visit. If you leave a comment, we also collect your IP address and browser user agent string to help detect spam. An anonymized string created from your email address (a hash) may be sent to the Gravatar service to see whether you have a profile picture. The Gravatar privacy policy is at https://automattic.com/privacy/.
Please keep health details out of forms and texts. Website forms, comments, and text messages are not a secure way to share sensitive health information. Please call our office at 928.445.2900 to discuss medical details.
Media. If you upload images to our website, avoid uploading images with embedded location data (EXIF GPS). Visitors can download images and extract that data.
2. How we use your information
We use the information we collect to:
- respond to your questions and contact requests;
- review new patient inquiries and schedule appointments;
- send appointment reminders, confirmations, and other care-related text messages that you have agreed to receive;
- send our newsletter and, only if you separately agree, promotional messages;
- operate, secure, and improve our website, and prevent spam and abuse;
- understand how visitors use our website and measure our marketing; and
- meet legal, regulatory, and recordkeeping obligations.
3. How we share your information
We do not sell your personal information. We share it only as described here.
- Service providers. We use companies that help us run our practice and website, such as website hosting, email and newsletter delivery, our customer relationship management and messaging platform (HighLevel, which operates the chat widget on our website), spam detection, and Google tools for analytics and form protection. These companies may use your information only to provide services to us.
- Legal and safety. We may disclose information when the law requires it, to respond to lawful requests, or to protect the rights, safety, and property of our patients, our staff, and others.
Mobile information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
4. Text messaging (SMS) program
How you opt in. You opt in to text messages by entering your name and mobile phone number in the chat widget on our website and agreeing to the consent statement shown there. The chat widget is the only way we collect consent to send text messages. Consent to receive text messages is not a condition of receiving care or buying anything from us.
What we send. Appointment reminders and confirmations, scheduling and rescheduling, follow-up and care coordination messages, patient education, and requests for feedback or reviews. If you separately agree to promotional messages, we may also send information about events, webinars, and offers.
Message frequency and cost. Message frequency varies. Message and data rates may apply.
How to opt out and get help. Reply STOP at any time to stop receiving text messages. You will receive one confirmation message, and then no more. Reply HELP for help, or contact us at 928.445.2900 or message4partners@gmail.com.
What we collect for text messaging. Your name, mobile phone number, the content of your messages, delivery status, and a record of your consent, including the date, the time, and the consent wording shown to you. We keep consent records for as long as needed to document your consent and as the law requires.
Mobile information is never shared for marketing. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
Limits of text messaging. Text messages are not a secure way to send health information, so please do not send sensitive health details by text. If you have an emergency, call 911.
5. Cookies, analytics, and embedded content
Cookies. Cookies are small files stored on your browser. Our website uses cookies to keep the site working, remember your preferences, and understand how the site is used.
Analytics. We use Google Analytics and related Google tools to understand how visitors use our website and to measure our marketing. These tools set cookies, such as _ga, and collect information such as the pages you view and your approximate location. You can limit this through your browser cookie settings or by installing the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
Form protection. We use Google reCAPTCHA to help prevent spam on our forms. It collects information such as your IP address and how you interact with the form. Google’s privacy policy and terms apply.
Comment and login cookies. If you leave a comment, you may choose to save your name, email address, and website in cookies for one year. If you have an account and log in, we set a temporary cookie to check whether your browser accepts cookies. We also set login cookies that last two days, or two weeks if you select “Remember Me,” and screen option cookies that last one year. Logging out removes the login cookies. If you edit or publish an article, an additional cookie records the post ID and expires after one day.
Embedded content. Pages may include embedded content, such as videos, images, or articles from other websites. This content behaves as if you visited the other website. Those websites may collect data about you, use cookies, add third-party tracking, and monitor your interaction with the content, including when you have an account and are logged in there.
6. Retention, security, and your choices
How long we keep information. We keep contact and inquiry information for as long as needed to respond to you and to meet legal and recordkeeping requirements. Comments and their metadata are kept indefinitely so that we can recognize and approve follow-up comments automatically. Text messaging consent records are kept as described in Section 4. Users who register on our website can see, edit, or delete their personal information at any time, except their username. Website administrators can also see and edit that information.
Your rights. You can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to erase it. This does not include data we must keep for administrative, legal, or security purposes. Contact us using the details in Section 7.
How we protect your data. We use reasonable administrative, technical, and physical safeguards, such as limiting access to authorized staff and using secure connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Data breaches. If a breach affects your personal information, we will investigate and notify you and the authorities as the law requires.
Information we receive from others. We receive information from you and from the tools described in this policy, such as analytics. We do not buy contact lists.
Automated decisions. We do not use automated decision-making or profiling that has legal or similarly significant effects on you.
7. Children, changes, and contact
Children. Our website and text messaging are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.
Changes. We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. If you keep using our website or text messaging after an update, you accept the updated policy.
Contact us.
- Partners in Healthcare, Naturally
- 343 S Montezuma St, Prescott, AZ 86303
- Phone: 928.445.2900
- Email: message4partners@gmail.com
- Website: https://prescottnaturopathicdoctors.com